1. Who we are
MSME Solutions is a brand of Jash Solutions (“we”, “us”), a business and finance advisory firm based at Sakar-9, 1011B, Ashram Road, near old RBI, near City Gold Multiplex, Navrangpura, Ahmedabad, Gujarat 380009. For personal data you share through www.msmesolutions.in, Jash Solutions is the data fiduciary under the Digital Personal Data Protection Act, 2023.
2. What we collect
We only collect what you choose to give us in our forms (Business Assessment, Finance Assessment, Talk to Expert and Contact):
- Your name, mobile number and email address
- Your business name, city and state
- Business details you select, such as business type, turnover range, existing loans, collateral position, funding requirement and purpose
- Anything you write in a message
We do not ask for bank account numbers, PAN, Aadhaar or passwords through this website. Please do not send them in a form.
3. Why we use it
- To contact you about your enquiry by phone, WhatsApp or email
- To understand your requirement and suggest suitable finance, scheme or advisory options
- To keep a record of your enquiry and our communication with you
We process this data on the basis of the consent you give when you submit a form. We do not use it for unrelated marketing, and we do not sell or rent it to anyone.
4. Who we share it with
- WhatsApp (Meta Platforms). If you choose to send your answers on WhatsApp, the message goes through WhatsApp under its own privacy policy.
- Service providers that host this website or store form submissions for us, only to provide that service. Our host, Vercel, also counts anonymous, cookie-free page visits for us (see section 8).
- Google Analytics, only if you accept analytics cookies, to measure how the site is used (no form contents).
- Banks, NBFCs and government portals only if you engage us for a specific proposal, and only with your further consent at that stage.
- Authorities where the law requires it.
5. How long we keep it
We keep enquiry data only for as long as needed to respond to you and follow up on your enquiry, and delete it within 24 months of our last contact unless you become a client or the law requires us to keep it longer. You can ask us to delete it sooner at any time.
6. Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask what personal data we hold about you and how we have used it
- Ask us to correct, complete or update it
- Ask us to erase it
- Withdraw your consent at any time (this won't affect anything we did before you withdrew it)
- Nominate another person to exercise these rights on your behalf
- Raise a grievance with us, and if it isn't resolved, complain to the Data Protection Board of India
To use any of these rights, email contact@msmesolutions.in with the subject “Privacy request”. We respond within 30 days.
7. Grievance contact
Grievance Officer, Jash Solutions (MSME Solutions)
Sakar-9, 1011B, Ashram Road, near old RBI, near City Gold Multiplex, Navrangpura, Ahmedabad, Gujarat 380009
Email: contact@msmesolutions.in
8. Cookies and third-party services
We use Google Analytics only if you click “Accept” on the cookie banner. It tells us which pages are visited and which buttons are used (for example, a WhatsApp or call button), using cookies and a shortened IP address. Form contents such as your name or phone number are never sent to Google Analytics. You can change your choice at any time using “Cookie Preferences” at the bottom of any page. We do not use advertising cookies. Separately, our hosting provider Vercel records anonymous visit statistics (Vercel Web Analytics): the page visited, the referring site, browser, operating system, device type and country. It does not use cookies or store your IP address, and visits are counted using a daily-changing hash that cannot identify you. Form contents are never sent to it. The site also loads fonts from Google Fonts and some images from Unsplash, so those services receive your IP address when a page loads.
9. Security
We use reasonable technical and organisational measures to protect your data. No online transmission is completely secure, so please share only what is needed for your enquiry.
10. Children
This website is meant for business owners and is not directed at anyone under 18. We do not knowingly collect data from children.
11. Changes to this policy
We will post any changes on this page and update the date at the top.